Orders placed before 2pm on a working day leave the same afternoon. Everything is tracked, and the tracking number reaches you when the parcel is scanned rather than when the label is printed — which is the difference between a number that works and one that says «not found» for a day.
Delivery
| Where | How long | Cost |
|---|---|---|
| United Kingdom | 1–2 working days | 4.50, free over 200 |
| Europe | 3–5 working days | 12, free over 300 |
| Rest of the world | 5–10 working days | 22, free over 400 |
Duties outside the UK are not included and are collected by the carrier on delivery. We cannot estimate them accurately, so we do not guess at them.
Returns
Thirty days from the day the parcel arrives, for any reason including none. The piece needs to be unworn with its tags on, and the return label is in the box — UK returns are free, and elsewhere the label costs what it cost us.
Refunds reach the original payment method within three working days of the parcel reaching us. Exchanges are faster if you order the replacement and return the first piece: that way the size you want is held rather than hoped for.
Faults
A seam that opens, a zip that fails, a button that will not stay on: send a photograph to hello@example.com and we will repair it or replace it, whichever you would rather, at any point in the first two years. This is separate from the thirty days and is not limited by them.
