Everything here is a commitment rather than a target. Where we have missed one, we say so on this page and refund the shipping without being asked.
Dispatch
Orders placed before 14:00 on a working day leave the same day. After that, the next working day. There is no weekend dispatch and no premium option that changes this — the limit is the carrier collection, not the picking.
Delivery
- Standard — 2 to 4 working days, free over 150.
- Next working day — order before 14:00, 12 flat.
- Europe — 3 to 7 working days, duties paid by us.
Returns
Thirty days from delivery, for any reason or none. The item comes back in a condition you would accept yourself; a box that has been opened is fine, a lens with a fingerprint on the rear element is not.
Return shipping is free within the country. We do not charge a restocking fee, because a restocking fee is a return you were talked out of.
Warranty
Two, three or five years depending on the product, and the term is printed on the product page rather than in a document nobody reads.
A claim starts with a message, not a form. We ask for the serial and what it is doing, and if it is a known failure we send the part without asking you to send the unit in first.
Parts
Every part we hold is listed with its price and stock. If a part is out of stock and the product is under warranty, we replace the product rather than making you wait.
